Privacy Policy

1. Introduction

Uptyke Education ("Uptyke," "we," "us," or "our") is committed to protecting the privacy of our users, including learners, parents, teachers, and schools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at uptyke.co.ke and related services.

2. Information We Collect

Personal Information

• Full name, email address, and phone number
• Account type and role (learner, parent, teacher, or school)
• School name, county, and registration details (for school accounts)
• Profile images (if uploaded or provided via Google sign-in)
• Payment information processed through M-Pesa or PayPal

Usage Information

• Course enrollment and progress data
• Lesson completion records and learning activity
• Device information, browser type, and IP address
• Pages visited and time spent on the platform

3. How We Use Your Information

• To create and manage your account
• To provide personalized learning experiences
• To track learning progress and generate reports for parents and teachers
• To process payments and manage subscriptions
• To communicate updates, new features, and support information
• To improve our platform, content, and services
• To comply with legal obligations

4. Children's Privacy

Uptyke is designed to serve learners with disabilities, including children. We take children's privacy seriously. We do not knowingly collect personal information from children under 13 without parental consent. Parent and teacher accounts manage learner profiles, and we encourage guardians to supervise their children's use of the platform. If you believe a child has provided us with personal information without consent, please contact us immediately.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Payment processors (M-Pesa, PayPal), cloud hosting, and analytics services that help us operate the platform
• Schools and teachers: Learning progress data for enrolled students
• Legal authorities: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of passwords, secure HTTPS connections, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Export your data in a portable format

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies may be used to understand how the platform is used and to improve our services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: